F.A.Q.s
Q. Should I have my wedding gown cleaned before I send it to you to be preserved?
A. No. We take care of proper cleaning and spot cleaning to assure your dress will come out perfect for you.
Q. Which stains are removed with your preservation process?
A. We can remove almost all stains from your wedding gown. Perspiration, mud, grass, blood, parking lot dirt, grease and food are the most common stains and can be removed. Stains that are called "sugar stains" which are caused by cake, icing, wine and other drinks can also be removed. We have found that we can remove over 95% of all stains. The sooner you get your dress to us the easier the stain removal process.
Q. When I purchase your wedding gown preservation kit online, what comes next?
A. You will receive your kit in approximately 5-7 days. The kit contains everything you neede including easy to follow instructions. Simply fill out the invoice, pack the gown in ANY BOX big enough for your dress, seal the box, attach the pre-paid UPS shipping label and send. Your finished dress will be sent back to you pre-paid (an adult signature will be required for UPS delivery).
Q. What about my veil, gloves or shawl?
A. You can include up to three additional items with your wedding gown. A veil, gloves, garter, shawl, purse, or handkerchief - any three are ok to send up to 3 at no additional cost.
Q. Do you do repairs to my dress?
A. Your dress is inspected when it arrives for any needed repairs. We do minor repair at no charge to you. Missing buttons, rips, tears, and holes are examples of repair we do not perform. Please make note of them our your shipping invoice.
Q. What is the exact wedding gown preservation process?
A. We use a 11 step process describedhere.
Q. What is your guarantee?
A. We provide a lifetime guarantee against caramelized sugar stains or yellowing as long as the display box remains sealed. If the display box seal is broken is it can be reprocessed for a minimum fee (approx. $35 call to confirm).
Q. If I have a question or concerns not answered here, what should I do?
A. Contact us - see our contact page.
Q. How much is my gown insured for?
A. Your gown is automatically insured for $500. If you desire additional insurance follow the instructions on the invoice you'll receive. Additional insurance is available at $2.00 per $100 of additional value.
Q. Do you use an acid free box and acid free tissue?
A. Yes. It is very important for long term storage to use an acid free box and tissue.
Q. How long will my wedding gown preservation take?
A. You will receive your kit in 5-7 days. It will take another 5-7 days for your dress to be received at our plant, depending on your distance from Buffalo N.Y. The cleaning and preservation process takes approximately 10 days depending on the time of the year - summers are very busy for us. Then 5-7 days to receive your preserved wedding gown back via U.P.S..
Q. What part of my wedding gown will I be able to see when it is returned to me?
A. Unlike several companies we use a windowed display box which shows-off the bust of your gown.
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